Return and Refund policy

Return Window

Customers may request a return within:

7–15 days after delivery for sunglasses

2. Eligible Return Conditions

Products must be:

Unused and unworn
In original packaging
With tags, warranty cards, and accessories intact
Without scratches, damage, perfume smell, or stains.

3. Damaged items caused by customer misuse

4. Damaged or Wrong Product Policy

If customer receives:

Wrong item
Damaged product
Missing item

They must contact support within 24–48 hours with:

Unboxing video
Photos of product and packaging

5. Refund Options
Full Refund

If:Product defective Wrong item sent
Item unavailable

6. Refund Processing Time
Approved refunds are processed within 5–7 business days after product inspection.

For COD orders:

Refund via UPI or bank transfer

For prepaid:
Refund to original payment method

7. Return Shipping Charges
Customer Pays

8. Exchange Policy
One free size exchange allowed per order.

Recommended Policies by Product Type
Product Return Window Notes

Sunglasses 7 days No scratches allowed

Important Clauses to Add
Unboxing Video Requirement
Claims for damaged or missing products require an unboxing video.

Cancellation Policy
Orders can be canceled before dispatch only.

Fake Return Protection
Returned products undergo quality inspection before refund approval.